Panasonic Toughpad FZ-G1 Battery Pack Recall – 2nd Notice
Dear Valued Customer,
As a result of Panasonic’s ongoing commitment to improving our products and services, we recently identified an issue involving the Panasonic Toughpad FZ-G1 tablet incorporating battery packs that are specified below. The battery pack of the tablet could overheat and ignite, causing a fire hazard.
Using the instructions in this notice you can determine if your product is within the scope of this recall. Once you locate the model number of your FZ-G1 tablet, and the model number of your battery pack please compare them with the following list of affected products.
PRODUCTS AFFECTED IN THIS RECALL NOTICE:
|
Tablet-PC: |
Battery Packs: |
| FZ-G1A ****** | FZ-VZSU84U |
| FZ-G1B ****** | |
| FZ-G1C ****** | |
| FZ-G1F ****** | |
| FZ-G1J ****** | |
| FZ-G1K ****** | |
| FZ-G1L ****** | |
| FZ-G1M ****** | |
| FZ-G1N ****** |
ROOT CAUSE ANALYSIS:
The root cause of this issue is contamination inside the battery cells. When batteries covered under this recall notice are used in environments with wide temperature variation, a short circuit can occur inside the cell that can cause overheating and ignition.
IF YOU HAVE ONE OF THE FZ-G1 TABLETS IMPACTED BY THIS RECALL, YOU SHOULD IMMEDIATELY TAKE THE FOLLOWING ACTION:
Replacement batteries will start to ship June 2017. Panasonic will arrange battery collection.
| BIOS Utility Software | |
|
Applicable model: |
FZ-G1 tablet (models: FZ-G1A, FZ-G1B, FZ-G1C, FZ-G1F, FZ-G1J, FZ-G1K, FZ-G1L, FZ-G1M, FZ-G1N) in conjunction with the FZ-VZSU84U battery pack |
|
Setting procedure: |
Please close all programs and applications after save. BIOS utility download, click here. Please check the contents and execute it following by "ReadMe_ExecutionProcedure.pdf" in the unzipped folder. |
| Note: | Please be advised that after installed the BIOS utility software the battery operation time is shorter for overheat reduction setting. |
In case of any queries, please feel free to reach us on the below mentioned Touch points and we will get back to you:
Email: Toughbook.marketing@in.panasonic.com
Toll Free Number: 1800 419 0373
Please see the below instructions on how to determine if your tablet is affected by this recall.
How to identify the models affected: Customers can check the model number of the FZ-G1 and Model number of their battery packs to determine whether they are included in the recall.
TO REMOVE THE BATTERY PACK FROM THE TABLET, PLEASE FOLLOW THE STEPS BELOW.
Applicable battery pack model numbers include: |
|
- How to identify the model number on the battery:
We sincerely apologise for any inconvenience caused by this notification. Panasonic is committed to offering the highest quality products and superior customer service.
Thank you for your cooperation.